Crown Reef Resort

ASSISTANT GENERAL MANAGER

Our Resort


Crown Reef Resort is a family vacation resort in Myrtle Beach, South Carolina, seeking an experienced Assistant General Manager to help oversee daily operations of our resort.

Crown Reef Beach Resort and Waterpark provides the ultimate getaway in a one-of-a-kind setting. Escape to Crown Reef’s refreshed rooms featuring modern-day conveniences as well as high-end amenities to please the leisure and business traveler. Crown Reef Resort features the Town Center Dining, Entertainment and Fun Zone and two four-story tall waterslides , silly sub and kiddie slide as part of the brand new year-round Myrtle Beach Waterpark. In fact, Crown Reef has been named one of the Best Hotels for Water Fun by USA Today’s 10Best and World's 8 Best Resorts With Waterparks by Trips to Discover! Visitors will have every reason to enjoy the outdoors at our Myrtle Beach, SC, resort with 15 water features including a 575-foot lazy river as well as easy access to 60 miles of pristine beaches. With our friendly and knowledgeable staff able to assist guests with all aspects of their trip, a stay at Crown Reef Resort will be the crown jewel in any vacation experience.

QUALIFICATIONS

• Bachelor’s degree or minimum 4 years’ experience in hotel management or food and beverage management.
• Ability to interpret financial and operational data into operational plan.
• Time management skills.
• Negotiation skills.
• Ability to manage according to employment laws of jurisdiction.
• College level reasoning, math, computer and language skills.
• Ability to train employees in alcohol intervention, food handling, and sanitation.
• Ability to communicate effectively with the public and other employees.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS


CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of all departments. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure staff and guests satisfaction. Ensure your staff, including all new hires, is trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds guest’s expectations. Ensure that consistency of service and standards are met. Assist in leading a large team with coaching, positivity and healthy critique.

FINANCIAL: Assist in managing the departments within budget. Accurately forecast revenues/expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to General Manager. Assist resorts staff with accounting related issues. Assist in analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.

PEOPLE: Manage people according to the VMB by Legacy values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations.

QUALITY: Know the general operation of departments and how all resorts departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the Rooms, sales, housekeeping and F&B business and how to overcome them. Know rooms and F&B standards and hold employees accountable for consistency in meeting these standards. Assist in maintaining favorable health department scores. Manage a preventive maintenance program for all equipment. Assist in control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food, etc.

MANAGING THE BUSINESS: Assist in prepare the Rooms & F&B and assist in total resorts budget and maximize department resources to contribute to the successful achievement of the budget. Identify major revenue and expense opportunities and possible problems. Identify and select vendors that provide quality service and competitive prices and monitor to ensure quality of goods and service is met. Adjust inventory, department labor schedules, staff assignment and supplies based upon demand without loss in quality service. Keep repair costs down by maintaining equipment. Work with local vendors to keep costs down.

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

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