Beach Cove Resort Career Opportunities

ASSISTANT GUEST SERVICES MANAGER

Beach Cove Resort is seeking an individual for the open position of Assistant Guest Service Manager.  This is a full-time, year round position. Benefits package includes: Medical, Dental, Vision, Life Insurance, 401(k), Paid Time Off and Floating Holiday.  Must be flexible with schedule to include, nights weekends and holidays.  Job requirements are listed below:

 

QUALIFICATIONS

  • College level reasoning, math, and language skills.
  • Two years prior departmental management experience in front office or related disciplines.
  • Time management and negotiation skills.
  • Ability to manage and lead each discipline of the department independently.
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction.
  • Prior cash handling experience necessary.
  • Ability to communicate effectively with the public and other employees.
  • Read, write and speak English fluently.
  • Computer experience required.
  • No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

  • CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the resort. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Ensure Front Office staffs, including all new hires, are trained to meet standards of each component. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.
  • FINANCIAL: Meet or exceed budgeted profit and margin of the department. Assist in preparing annual departmental budget that accurately reflects the resort’s operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Analyze financial and operating information on an ongoing basis in order to achieve budgeted labor and other cost standards. Ensure department staff is trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level.
  • PEOPLE: Manage employees according to VMB’s values. Managing human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims.
  • QUALITY: Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control.

ESSENTIAL FUNCTIONS

  • Assure property operation meets internal audit standards.
  • Coordinate guest and group transportation needs.
  • Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
  • Maintain work area neat and organized.
  • Monitor payroll hours and reports.
  • Promote employee empowerment. 
  • Report all unsafe conditions immediately. 
  • Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
  • Attend meetings as well as schedules and conducts departmental meetings.
  • Complete other duties as assigned by supervisor to include cross training.
  • Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.).
  • Coordinate all VIP transportation to and from the resort.
  • Coordinate delivery of amenities.
  • Coordinate the arrival and departure of all tour and organized groups.

MENTAL REQUIREMENTS

  • INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people. 
  • DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice. 
  • FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions. A minimum of 50 hours worked per week are required
  • PACE: Frequently. Must change pace as business demands.
  • HIGHLY REPETITIVE WORK: Occasionally. 
  • ATTENTION TO DETAIL: Constantly. Matching room blocks, credit information, and group instructions and filling out reports. 
  • OTHER PSYCHOLOGICAL DEMANDS: Frequently. Must be able to deal with upset guests in a professional manner. Must be able to discipline employees.

 

Our Vision:  We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

 

Compensation: Based on experience

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MAINTENANCE TECH

Beach Cove Resort is seeking a Maintenance Representative for our Engineering Department. Must be available to work a flexible schedule 2pm to 10pm and 4pm to 12am and must have a valid Driver's License.  Excellent benefit package offered including Medical and Dental insurance, 401(k) Plan, Holiday Pay, Paid Time Off. Interested applicants may apply in person at Beach Cove Resort, located at 4800 South Ocean Blvd, Myrtle Beach or you may forward your resume for consideration.

Our Core Values:

We "WOW" by exceeding expectations

We teach and learn through communication

We embrace drive and change

We area family committed to integrity, faith and a vision for growth

We serve with a smile

We make it happen with passion and determination


QUALIFICATIONS

· Read, write and understand English.

· Experience of 2-5 years preferred in commercial or institutional maintenance environment.

· HVAC or plumbing or electrical skills.

· Light carpentry and knowledge of paint and wallpaper.

· Ability to communicate effectively with public and other employees.

· Valid driver’s license preferred.

· Preventive maintenance background preferred.

· No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

· CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

· WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

· PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other resort positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

· SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resort’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

· MAINTENANCE: Perform general repairs and assigned maintenance duties in a satisfactory and timely manner; respond to complaints or problems from guests or other departments in a timely manner; keep tools and maintenance equipment clean and secure; complete preventive maintenance duties on schedule.

· FSLA: Follow new overtime policy and procedures. Clock in/out daily for schedule and lunch. No overtime will be permitted without the prior consent of the GM or AGM.

ESSENTIAL FUNCTIONS

· Constantly. Adhere to all work order policies and procedures.

· Constantly. Communicate parts and materials needs to supervisor in a timely manner.

· Constantly. Inform supervisor on job and project status.

· Constantly. Keep adequate parts, materials and supplies on supply cart.

· Constantly. Maintain and repair all equipment in laundry, kitchen, guestrooms, convention areas and public space. Repair refrigeration, plumbing and electrical fixtures in guestrooms, kitchen or laundry to manufacturer’s specifications.

· Constantly. Maintain work areas clean and organized.

· Constantly. Monitor life safety systems and respond to alerts as necessary.

· Constantly. Maintain and repair carpet, wall covering, furniture, painted surfaces, change burned out light bulbs and other cosmetic repairs in guest rooms, tower, convention area, public areas and as assigned, preventive maintenance.

· Constantly. Report all unsafe conditions immediately.

· Frequently. Complete other duties assigned by supervisor to include cross training.

· Occasionally. Attend all mandatory meetings.

· Occasionally. Fill key list orders.

· Rarely. Remove and install water heaters.

 

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Compensation: Based on experience

Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

HOUSEPERSON/TECHNICIAN

Beach Cove Resort is seeking a Houseperson in our Housekeeping Department. Job responsibilities include, but are not limited to cleaning windows and doors, vacuuming common areas, collecting trash, moving furniture and collecting and delivering linens and cleaning supplies to supervisors and room attendants. Hours are 8:30AM – 3:00PM, 6 days per week.  This is a regular, full time position with benefit package including: Medical and Dental insurance, 401(k) Plan, Holiday Pay, Paid Time Off.   Interested applicants may apply in person at Beach Cove Resort, located at 4800 South Ocean Boulevard, North Myrtle Beach, SC or you may forward your resume for consideration.

Wage will be determined based on experience. 

Our vision statement- To give our guests the most exciting, fun-filled, and enjoyable vacation experience ever! 

 

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ROOM ATTENDANTS

Beach Cove Resort is seeking several Room Attendants for our Housekeeping Department. This position is responsible for cleaning privately owned condominiums at the resort. Applicants must be available to work a 9:00AM – 4:00PM shift, 5 days per week and working weekends and holidays is required. This is a year round, full time position with benefit package including; Medical and Dental insurance, 401(k) Plan, Floating Holiday Pay, Paid Time Off and paid bi-weekly. Interested applicants may apply in person at Beach Cove Resort, located at 4800 South Ocean Blvd, North Myrtle Beach, SC or you may forward your resume for consideration.

 

 

Click Here to Email Your Resume

Compensation: Based on Experience.

Our Vision Statement: To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

HOUSEKEEPING SUPERVISOR

Beach Cove Resort is seeking an experienced Housekeeping Supervisor. This is a full time, mid-management position requiring someone with resort experience, supervising housekeepers and completing room inspections. Must be available to work weekends and an 8:30AM – 3:30PM shift (shift may vary seasonally.) Interested applicants may apply in person at Beach Cove Resort located at 4800 South Ocean Blvd, North Myrtle Beach, SC 29577, or you may forward your resume for consideration.

Our Vision Statement - To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

Click Here to Email Your Resume

Compensation: Based on Experience.

GUEST SERVICE REPRESENTATIVE

Beach Cove Resort is seeking a Guest Service Representative who will be responsible for assisting with guest registration and reservations. IQware software, customer service and hospitality experience preferred. This is a regular, full time position working 5 days day per week, including weekends and holidays. Benefit package offered including: Medical and Dental insurance, 401(k), Holiday Pay, Paid Time Off and paid weekly. Interested applicants may apply in person at Beach Cove Resort located at 4800 South Ocean Blvd., North Myrtle Beach, SC or you may forward your resume for consideration.

 

Our Vision Statement - To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

Click Here to Email Your Resume

Compensation: Based On Experience

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