Crown Reef Resort Career Opportunities

MAINTENANCE ROOM TECHNICIAN

The Maintenance Technician is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc.

DUTIES & FUNCTIONS:
Handle guest room maintenance requests in a timely fashion.
Demonstrate an attitude of cooperation and helpfulness at all times.
Assist with the operation, maintenance and repair of equipment.
Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
Change out light bulbs; perform preventative maintenance for guest rooms to include: touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, the swimming pool and hot tub.
Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
Point out and assist with eliminating safety concerns.
Ability to stand during entire shift.

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

POOL TECHNICIAN

Crown Reef Resort is looking for an AM Pool Tech. Applicant must be willing to work a flexible schedule. Canidate will be responsible for cleaning and maintaining the pools according to the quality standards of the Hotel. Ensure cleanliness and readiness of entire pool area according to procedures and perform daily duties as assigned to ensure pool area stays safe and clean for guest. Must have knowledge of pool chemicals and equipment to ensure that the pools are to standard. Applicants should apply in person at Crown Reef Resort 2913 S Ocean Blvd. Myrlte Beach, SC 29577.

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

CHEF APPRENTICE

Crown Reef is looking for an individual to fill their open position of Chef Apprentice.  This is a regular full-time position.  Benefits package along with PTO and Floating Holidays included.  Interested applicants may forward their resume for consideration or fill out an application at Crown Reef Resort located at 2913 S. Ocean Blvd, Myrtle Beach, SC 29577.

 

Chef Apprentice

In this role, you are responsible for preparing, maintaining, and monitoring high quality dishes to deliver outstanding guest service and financial profit. Your responsibilities include, but aren’t limited to:

Prepare and present high quality dishes within company guidelines in a timely and efficient manner.
Monitor and maintain correct food handling and storage standards according to federal, state, and company regulations
Keep all work areas clean and tidy to ensure no cross contamination.
Visually inspect quality of food sent from the kitchen to ensure dishes are clean and presentable.
Report any maintenance, hygiene, and hazard issues.
Maintain knowledge of department goals and strive to achieve them as a team.

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Compensation: Based on Experience

Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable experience ever!

ASSISTANT GENERAL MANAGER

Our Resort


Crown Reef Resort is a family vacation resort in Myrtle Beach, South Carolina, seeking an experienced Assistant General Manager to help oversee daily operations of our resort.

Crown Reef Beach Resort and Waterpark provides the ultimate getaway in a one-of-a-kind setting. Escape to Crown Reef’s refreshed rooms featuring modern-day conveniences as well as high-end amenities to please the leisure and business traveler. Crown Reef Resort features the Town Center Dining, Entertainment and Fun Zone and two four-story tall waterslides , silly sub and kiddie slide as part of the brand new year-round Myrtle Beach Waterpark. In fact, Crown Reef has been named one of the Best Hotels for Water Fun by USA Today’s 10Best and World's 8 Best Resorts With Waterparks by Trips to Discover! Visitors will have every reason to enjoy the outdoors at our Myrtle Beach, SC, resort with 15 water features including a 575-foot lazy river as well as easy access to 60 miles of pristine beaches. With our friendly and knowledgeable staff able to assist guests with all aspects of their trip, a stay at Crown Reef Resort will be the crown jewel in any vacation experience.

QUALIFICATIONS

• Bachelor’s degree or minimum 4 years’ experience in hotel management or food and beverage management.
• Ability to interpret financial and operational data into operational plan.
• Time management skills.
• Negotiation skills.
• Ability to manage according to employment laws of jurisdiction.
• College level reasoning, math, computer and language skills.
• Ability to train employees in alcohol intervention, food handling, and sanitation.
• Ability to communicate effectively with the public and other employees.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS


CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of all departments. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure staff and guests satisfaction. Ensure your staff, including all new hires, is trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds guest’s expectations. Ensure that consistency of service and standards are met. Assist in leading a large team with coaching, positivity and healthy critique.

FINANCIAL: Assist in managing the departments within budget. Accurately forecast revenues/expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to General Manager. Assist resorts staff with accounting related issues. Assist in analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.

PEOPLE: Manage people according to the VMB by Legacy values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations.

QUALITY: Know the general operation of departments and how all resorts departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the Rooms, sales, housekeeping and F&B business and how to overcome them. Know rooms and F&B standards and hold employees accountable for consistency in meeting these standards. Assist in maintaining favorable health department scores. Manage a preventive maintenance program for all equipment. Assist in control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food, etc.

MANAGING THE BUSINESS: Assist in prepare the Rooms & F&B and assist in total resorts budget and maximize department resources to contribute to the successful achievement of the budget. Identify major revenue and expense opportunities and possible problems. Identify and select vendors that provide quality service and competitive prices and monitor to ensure quality of goods and service is met. Adjust inventory, department labor schedules, staff assignment and supplies based upon demand without loss in quality service. Keep repair costs down by maintaining equipment. Work with local vendors to keep costs down.

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

HOUSEMAN

Crown Reef Resort is seeking a House person in our Housekeeping Department. This is a part time year round position.

Job responsibilities:

Striping the guest rooms upon the guest check out.

Assisting the room attendants with any other needs or supplies that are needed. 

Cleaning windows and doors

Vacuuming common areas
Collecting trash
Moving furniture, when needed
Collecting and delivering linens and cleaning supplies to supervisors and room attendants.
Hours are 9AM – 3:00PM, sometimes may be later.
This is a year round, part time position 

Careers at Vacation Myrtle Beach
Core Vacation Myrtle Beach Values

We “Wow” by exceeding expectations
We teach and learn together through communication
We embrace and drive change
We serve with a smile
We make it happen with Passion and Determination
We are a family committed to integrity, faith and a vision for growth

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

ROOM ATTENDANTS

Crown Reef Resort is seeking several Room Attendants for our Housekeeping Department. This position is responsible for cleaning our guest rooms at the resort. Applicants must be available to work a 9:00AM – 5:00PM shift, five days per week and working weekends and holidays is required. This is a part time position. Interested applicants may apply in person at Crown Reef Resort, located at 2913 South Ocean Boulevard, Myrtle Beach, SC or you may forward your resume for consideration.

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Our Vision Statement: Our Vision: “To give our guests the most Exciting, Fun-Filled and Enjoyable Vacation Experience Ever”

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