Vacation Myrtle Beach Career Opportunities

ROCK STARS - CALL CENTER RESERVATIONISTS

Shine Studios is seeking a handful of talented, outgoing and energetic ROCK STARS to join our sales staff. Rock Stars answer in-bound calls from vacation seekers looking to book one of 14 AMAZING resorts in Myrtle Beach, and they make outbound calls to previous and past guests to book rooms and activities.

We offer a fun, casual and UNIQUE work environment with music, contests and awards. EVERY DAY is casual Friday! Come as you are but be ready to ROCK! We provide awesome service with a heavy emphasis on sales.

What we offer: Work hard, play hard, make money! Above average starting wage with 4 weeks of paid training IN ADDITION to an uncapped monthly bonus program. Revenue based increases mean YOU control how fast you RISE to the top of the charts!

Flexible schedules - are you in high school or college? Have a job and looking for something part time or just looking for a change? We offer flexible and part time shifts for those who have limited availability. Are you able to work evenings and weekends? We have FULL -TIME, YEAR-ROUND positions open if you have open availability! If you're ready to ROCK all evening and PARTY every day, we have a shift for you!

Want to work from home? YOU CAN DO THAT TOO! We offer qualified applicants the opportunity to work from home after training and an on-boarding period.

Who we hire: Positive, sales focused, energetic, outgoing, well spoken, upbeat, tech savvy, high energy, intelligent, on time, coachable individuals who live by the motto 'Be Nice or Go Home'.

How to audition: Stop in Tuesday - Saturday between 9 AM and 9 PM to apply in person at 1144 Shine Avenue in Myrtle Beach behind the Market Common.

Our Vision Statement - We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!


Are you outgoing, enthusiastic, positive, friendly and high energy - We are building a culture and recognize that even though we all come from different genres; we are all on the same playlist! We have the best equipment, latest technology .... and want YOU to come and join our team.

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HOMEOWNER RENTAL SALES REPRESENTATIVE

One of the largest resort groups on the Grand Strand, Vacation Myrtle Beach, is searching for a qualified Homeowner Rental Sales Representative to recruit homeowners to our rental program. The successful applicant must have strong sales experience, be detailed oriented, have superior customer service and communication skills, excellent organizational skills and the ability to manage a high-volume work load.

This is a full-time year-round position, offering a competitive benefit package. Salary will be commensurate with experience and qualifications and will be heavily incentivized.

We consider our rental owners to be part of our Vacation Myrtle Beach family, and the understanding of creating a long-lasting relationship is paramount to the success of the position.  The perfect candidate will understand the importance of delivering top notch service both throughout and after the sales process.

 

JOB REQUIREMENTS

 

•           Must show extreme determination to succeed while displaying integrity throughout the sales process

•           Display enthusiasm to communicate with perspective owner partners via phone, email, or other means at a fast pace in order to promote our rental program.

•           Ability to understand and communicate about contracts and program requirements.

•           Work under the direction of the corporate homeowner representative to strategize methods to maximize sales success.  Full training will be provided as needed.

•           Communicate all details needed to satisfy the contract accurately to operations.

•           Demonstrate positive leadership characteristics, which inspire fellow team members

•           Develop relationships with area real estate agents to educate and assist on the rental program

•           Must be effective at listening to, understanding, and clarifying the concerns and issues raised by homeowners.

•           Work with corporate homeowner representative and marketing team to develop additional marketing campaigns.

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CALL CENTER QA TEAM LEAD

The Hotel Reservation Call Center Team Lead is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The Team Lead will monitor inbound and outbound call and chat responses to assess agents’ demeanor, technical accuracy, sales performance, product knowledge and conformity to company policies and procedures.

Duties/Responsibilities:

Score inbound and outbound calls for a team of 15-20 agents, objectively measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency and courteous close of call.

Provide effective feedback in a constructive manner to agents via written summary of call scores, real time feedback on live monitored calls and one on one coaching sessions.

Evaluate sales approaches by rating effectiveness of agents and developing helpful assessments.

Directs quality initiatives by requiring adherence to quality assurance policies and procedures.

Maintain professional and technical knowledge by attending monthly calibration meetings and pursuing training sessions and professional publications.

Communicate issues and actions to Team Manager in a timely and objective manner.

Skills/Qualifications:

At least 2 years hotel front desk/reservations and/or call center experience

Effective written and oral communications

Excellent interpersonal skills

Proficient in Microsoft Office with emphasis on Excel, Word and Power Point

Ability multitask and successfully operate in a fast paced, team environment

Solid time management skills

Focus on quality and salesmanship

Must adapt well to change and successfully set and adjust priorities as needed

Must be able to effectively deal with people at all levels inside and outside of the company

Must be a self-motivator and self-starter

Flexible availability including evenings, weekends and occasional overtime

We offer a fun, casual work environment with music, contests and awards. The Team Lead is a great ‘foot in the door’ position with opportunity for rapid growth based on performance. Full time, year round employment for candidates with open availability.

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ASSISTANT GENERAL MANAGER

Vacation Myrtle Beach, one of the leading resort condominium marketing groups on the Grand Strand, is seeking an experienced individual for the position of an Assistant General Manager.

QUALIFICATIONS We are seeking an experienced individual for the position of Assistant General Manager. Will be responsible for management of the resort. Operations to include: guest registration and reservations, housekeeping and maintenance. At least 2 years operational management experience in the hospitality industry required. We offer a competitive benefit package. Interested applicants may submit resume for consideration.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of all departments. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction. Ensure your staffs, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met. •

FINANCIAL: Manage departments within budget. Accurately forecast revenues/expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to General Manager. Assist resort staff with accounting related issues. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget.

• PEOPLE: Manage people according to Vacation Myrtle Beach resort’s values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Monitor and maintain acceptable turnover levels.

• QUALITY: Know the general operations of each department and how all resorts departments work together to achieve business objectives and to meet customer expectations. Vacation Myrtle Beach offers a competitive benefit package. Salary will be commensurate with experience and qualifications.

Only applicants in the United States will be considered.

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Compensation: Salary based experience and ability

Our Vision Statement: To give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!!!

STAFF ACCOUNTANT

Vacation Myrtle Beach is seeking an experienced individual for the position of Staff Accountant in our Accounting Department. Minimum of five (5) years’ experience in a computerized accounting environment. Responsibilities included detailed account reconciliations, analysis and preparation of monthly financial reports and statements, multiple bank reconciliations, ability to manage multiple tasks with close attention to detail and homeowner statement review. Candidate must have the ability to develop various analytical reports for management. Organizational skills and hotel accounting experience a plus. Year round, full time position with a 9:00am - 5:00pm, Monday - Friday work schedule. Competitive Benefit package offered. The location for this position is at our Accounting Department in Longs, SC 29568

Interested applicants may forward your resume for consideration.

Core Vacation Myrtle Beach Values

We “Wow” by exceeding expectations
We teach and learn together through communication
We embrace and drive change
We serve with a smile
We make it happen with Passion and Determination
We are a family committed to integrity, faith and a vision for growth

Our Vision Statement - To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

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Compensation: BASED ON EXPERIENCE

GENERAL MANAGER

Vacation Myrtle Beach Hospitality is one of the top privately-owned resort management companies.  Vacation Myrtle Beach has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Vacation Myrtle Beach will be recognized as a first-class operator of Resorts and Hotels.

We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Vacation Myrtle Beach, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Vacation Myrtle Beach Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Vacation Myrtle Beach Hospitality is just the family you’re looking for.
The Opportunity
We are currently searching for an experienced and dynamic General Manager to lead the team at one of our fourteen resorts. As a General Manager, you’ll be responsible for effectively leading and managing all aspects of the Resort and for delivering results that contribute to the mission and overall success of the resort by accomplishing performance objectives focused on driving sales and profitability, guest and associate satisfaction and ensuring that standards are met.


The minimum qualifications for the General Manager position are:
• Minimum of 3 - 5 years’ experience as a GM in a full service Resort or hotel REQUIRED; GM experience with the Branded Hotel or upscale full serve property is a plus

• Proven track record in delivering financial results

• Proven track record of building a cohesive team and facilitating goal accomplishment

• Ability to inspire associates and to create a culture of care and accountability

• Proven track record of positive associate satisfaction scores


• Commitment to exceptional guest service

• Strong communication and listening skills, excellent speaking, reading and writing skills

• Aptitude in financial management, financial reports and analysis


• Excellent leadership skills with a hands-on, lead-by-example work style.
 

Our Vision Statement - To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

 

Click Here to Email Your Resume

Our Vision Statement: To give our guests the most exciting, fun-filled, and enjoyable vacation experience ever!

HOMEOWNER RELATIONS REPRESENTATIVE

Vacation Myrtle Beach is searching for an qualified Homeowner  Relations Representative to join our “outstanding”  team. The successful applicant must be detailed oriented, have superior customer service and communication skills, excellent organizational skills and the ability to manage a high-volume work load. Experience with Microsoft Office based products is preferred. Must be able to understand the property’s customers, marketing strategies and meet goals and objectives set by the rental property management. Sales and/or resort experience is not required, but will be a plus.

This is a year round ,  regular/ full time position with a 9:00AM - 5:00PM, Monday thru Friday work schedule, and occasional weekend work as needed.

Defining Standards are as follows:

Relationships
The Homeowner Relations department identifies, builds, enriches, maintains and repairs relationships with homeowners, employees, and business associates.
 Provides a Homeowner Representative that is committed with integrity
 Creates personal conversations and meetings
 Creates print/electronic communication
 Create and develop annual meeting presentations
 Homeowner administrator (makes reservations, maintains contracts/insurance, communicates issues)
Quality Inventory
The Homeowner Relations department knows and understands the property's vision, its customer, and its culture to provide quality rental units.
 Inspects and evaluates units within corporate vision and set standards
 Provides quality and economical products/services to maintain those standards
 Coordinates entities to renovate and maintain units
 Revenue manager
Maximize Inventory
The Homeowner Relations department knows and understands the property's customer; understands marketing strategies and is in tune with goals and objectives set by the rental property management.  They understand how the corporate vision integrates with the property and is able to formulate a sales story that will effectively cause homeowners to maintain their units to standard and see our rental company as their best option for rental management.
 Homeowner relations needs persistence/tenacity
 Provides a great sales story
 Creates relationships with sales agents

Our Vision Statement - To give our guests the most exciting, fun-filled and enjoyable vacation experience ever!
 

Click Here to Email Your Resume

Compensation: Based on Experience

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