Vacation Myrtle Beach

ASSISTANT GENERAL MANAGER

Vacation Myrtle Beach, one of the leading resort condominium marketing groups on the Grand Strand, is seeking an experienced individual for the position of an Assistant General Manager.

QUALIFICATIONS We are seeking an experienced individual for the position of Assistant General Manager. Will be responsible for management of the resort. Operations to include: guest registration and reservations, housekeeping and maintenance. At least 2 years operational management experience in the hospitality industry required. We offer a competitive benefit package. Interested applicants may submit resume for consideration.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of all departments. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction. Ensure your staffs, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met. •

FINANCIAL: Manage departments within budget. Accurately forecast revenues/expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to General Manager. Assist resort staff with accounting related issues. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget.

• PEOPLE: Manage people according to Vacation Myrtle Beach resort’s values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Monitor and maintain acceptable turnover levels.

• QUALITY: Know the general operations of each department and how all resorts departments work together to achieve business objectives and to meet customer expectations. Vacation Myrtle Beach offers a competitive benefit package. Salary will be commensurate with experience and qualifications.

Only applicants in the United States will be considered.

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Compensation: Salary based experience and ability

Our Vision Statement: To give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!!!

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