Caravelle Resort Career Opportunities

Guest Services Supervisor

QUALIFICATIONS
 Prior cash handling experience necessary.
 High School graduate or G.E.D. equivalent.
 7
th/8th grade math skills required.
 Ability to communicate effectively with the public and other employees.
 Read, write and speak English fluently.
 Six months Front Desk experience.
 Computer experience preferred.
 No employee will pose a direct threat to the health/safety of self or others.
PERFORMANCE STANDARDS
 CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to
guest questions or problems in a timely, professional manner.
 WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and
punctuality; report to work and return from breaks on time; give advance notice when absence is
anticipated; require typical amount of supervision; accept work assignments without complaints.
 PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or
cross-train for other resort positions; solve routine problems that occur on the job; ask questions
when not sure how to complete something; learn new skills as quickly as most others in the same job.
 SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resort’s safety,
security, and emergency procedures; suggest ways to improve safety conditions that reduce or
prevent accidents and injuries; participate on safety committee or other special projects for safety;
actively seek and report potential security risks or hazardous conditions.
 FRONT DESK SUPERVISION: Maintain high morale for guest services shift; teach front desk staff
how to operate computerized reservations and resort management system; solicit suggestions or input
from other members of the front desk team; coach or counsel team members effectively; staff
consistently achieves standards for the department; discuss problems with employees as they come
up; understand the resort’s human resources policies and procedures; treat all employees fairly; use
appropriate staffing levels for work demand; promote resort service standards and policies.
 FSLA: Follow new overtime policy and procedures. Clock in/out daily for schedule and lunch. No
overtime will be permitted without the prior consent of the GM or AGM. Must complete the weekly
labor progress report and ensures employees adhere to it.
ESSENTIAL FUNCTIONS
 Constantly. Answer guest questions and offer information and assistance.
 Constantly. Answer telephones.
9/28/16 Guest Services Supervisor
ESSENTIAL FUNCTIONS (continued)
 Constantly. Check guests in and out.
 Constantly. Communicate with other departments to fulfill guest needs.
 Constantly. Maintain work area neat and organized.
 Constantly. Monitor reservations made and house count.
 Constantly. Monitor status of guest accounts.
 Constantly. Report all unsafe conditions immediately.
 Constantly. Update information in the computer systems as needed (i.e., post charges).
 Frequently. Act as Manager-On-Duty when assigned.
 Frequently. Answer all complaints and concerns that occur during shifts. If unable to handle, contact
department manager or MOD.
 Frequently. Complete other duties as assigned by supervisor to include cross training.
 Frequently. Verify all shift work and deposits.
 Occasionally. Assist in the training and development of new Front Desk Clerks.
 Occasionally. Attend all mandatory meetings.
 Occasionally. Call other resorts in area for room status.
 Occasionally. Follow checklist for required duties and timelines.
 Occasionally. Read, pass on log and communicate with previous shift.
 Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
 Occasionally .Authorize credit cards and checks.
PHYSICAL REQUIREMENT
SITTING: Rarely.
 STANDING/WALKING: Constantly. At the front desk on tile or carpet.
 CROUCHING (BEND AT KNEES): Frequently. When getting supplies from cabinets, picking
things up from floor and loading the printers with paper.
 KNEELING/CRAWLING: Rarely.
 STOOPING (BEND AT WAIST): Constantly. Getting keys, supplies and doing paperwork on the
front desk.
 TWISTING (KNEES/WAIST/NECK): Constantly. Working with several people at once; watching
for guests; retrieving materials.
 CLIMBING: Rarely.
 BALANCING: Rarely.
 LEG/FOOT USE: Rarely.
 REACHING (OVERHEAD/EXTENSION): Constantly. Passing materials to guests over the front
desk counter.
 HANDLING/GRASPING: Constantly. Handling telephones, folios, files, supplies, keyboards,
grasping pens, telephones and credit cards.
 FINGERING/FEELING: Constantly. Computer keyboard.
 PUSHING/PULLING: Occasionally. Average weight: 5 lbs.; maximum weight: 20 lbs.
 LIFTING/CARRYING: Occasionally. Average weight: 5 lbs.; maximum weight: 20 lbs.
 OTHER PHYSICAL DEMANDS: Rarely.
9/28/16 Guest Services Supervisor
USE OF SENSES
 TALKING IN PERSON: Frequently. With guests, public and employees.
 TALKING ON TELEPHONE: Frequently. With guests, public and employees.
 OTHER SPEECH REQUIREMENTS: Occasionally. Using 2-way radios and pagers.
 HEARING IN PERSON: Frequently. With guests, public and employees.
 HEARING ON TELEPHONE: Frequently. With guests, public and employees.
 OTHER HEARING REQUIREMENTS: Occasionally. Using 2-way radios and pagers.
NEAR VISION: Constantly. Corrected to 20/40 for paperwork and computer work.
 FAR VISION: Constantly. Corrected to 20/40.
 DEPTH PERCEPTION: Rarely.
 COLOR VISION: Rarely.
 FULL FIELD VISION: Rarely.
 SMELL: Constantly. Detect potential hazards and odors.

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Compensation: Based on experiene

Our Vision Statement: To give our guest the most exciting, fun filled and enjoyable vacation experience ever!

Banquet Set-UP

QUALIFICATIONS
 Food/Beverage Service Worker Permit, where applicable.
 Read and speak English fluently.
 Meet minimum age requirement of jurisdiction.
 6
th Grade reasoning level.
 Ability to communicate effectively with the public and other employees.
 No employee will pose a direct threat to the health/safety of self or others.
PERFORMANCE STANDARDS
 CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to
guest questions or problems in a timely, professional manner.
 WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and
punctuality; report to work and return from breaks on time; give advance notice when absence is
anticipated; require typical amount of supervision; accept work assignments without complaints.
 PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or
cross-train for other resort positions; solve routine problems that occur on the job; ask questions
when not sure how to complete something; learn new skills as quickly as most others in the same job.
 SAFETY AND SECURITY: Follow the resort’s recommended safety, security and emergency
procedures; follows resort procedures for key control, lifting heavy objects and/or using chemicals;
reports potential security risks and hazardous conditions to management.
 SET-UP AND BUSSING: Set up tables according to banquet specifications; bus tables and service
areas in a timely fashion; meet standards for cleaning tables, meeting rooms and other food service
areas.
 STOCKING: Stock according to service standards; inspect to ensure stock is adequate before
beginning functions; know what items are not available to guests; re-stock the self-service areas as
food and beverages are consumed to prevent shortages; replace and rotate stock correctly; keep table
condiments stocked during shift.
 FSLA: Follow new overtime policy and procedures. Clock in/out daily for schedule and lunch. No
overtime will be permitted without the prior consent of the GM or AGM. Must complete the weekly
labor progress report and ensures employees adhere to it.
ESSENTIAL FUNCTIONS
 Constantly. Complete all banquet room set-up and breakdown.
 Constantly. Ensure completeness of banquet room setup.
 Constantly. Keep work areas clean and organized.
 Constantly. Report all unsafe conditions immediately.
9/28/16 Banquet Set-up
 Frequently. Complete all coffee break set-up and breakdown.
 Frequently. Complete all necessary side work to include filling and stocking salt/pepper shakers,
stocking silverware, glassware and china.
 Frequently. Vacuum carpets at end of day.
 Occasionally. Attend required meetings.
OTHER JOB DUTIES
 Occasionally. Maintain inventory of banquet supplies as assigned.
 Occasionally. Post reader boards with scheduled functions.
 Occasionally. Complete other duties as assigned by supervisor to include cross training.
PHYSICAL REQUIREMENTS
 SITTING: Rarely.
 STANDING/WALKING: Constantly. Various surfaces include carpet, tile and rubber mats.
 CROUCHING (BEND AT KNEES): Occasionally. Lift trays, glass racks, and clean, stock shelves.
 KNEELING/CRAWLING: Occasionally. Clean or pick-up debris.
 STOOPING (BEND AT WAIST): Frequently. Load carts and trays while serving food and
beverages, expediting.
 TWISTING (KNEES/WAIST/NECK): Constantly. Serve guests, monitor banquet room activity,
maneuver through crowds and staff.
 CLIMBING: Rarely. Stairs and stepladders.
 BALANCING: Constantly. Carry trays, glassware and beverage containers.
 LEG/FOOT USE: Rarely.
 REACHING (OVERHEAD/EXTENSION): Frequently. Stock supplies, carry trays, serve at arm’s
length extension, set up banquet tables.
 HANDLING/GRASPING: Frequently. Serve food, set up banquet tables.
 FINGERING/FEELING: Frequently. Garnish and fill plates, fold napkins and handle hot pans.
 PUSHING/PULLING: Frequently. Push carts, tables, and glass and china carts. Average weight 25
lbs.; maximum weight 100 lbs.
 LIFTING/CARRYING: Frequently. Set up tables, food trays, ice buckets. Average weight 25 lbs.;
maximum weight 50 lbs.
 OTHER PHYSICAL DEMANDS: Rarely.
USE OF SENSES
 TALKING IN PERSON: Constantly. Communicate with guests, public and employees.
 TALKING ON TELEPHONE: Rarely.
 OTHER SPEECH REQUIREMENTS: Occasionally. Use paging system.
 HEARING IN PERSON: Constantly. Communicate with guests, public and employees.
 HEARING ON TELEPHONE: Rarely.
 OTHER HEARING REQUIREMENTS: Occasionally. Use paging system.
 NEAR VISION: Constantly. Corrected to 20/40 to read contracts, paperwork. View product and
room set up.
 FAR VISION: Constantly. Corrected to 20/40 to view status of banquet rooms.
 DEPTH PERCEPTION: Constantly. Stock supplies, serve guests.
 COLOR VISION: Frequently. Recognize color differences between various drinks and colored linen.
Quality control.
9/28/16 Banquet Set-up
 FULL FIELD VISION: Constantly. View department and other areas of resort.
 SMELL: Constantly. Detect potential hazards and odors.
 OTHER: Occasionally. Sense of touch needed in handling hot pans.
ENVIRONMENTAL SETTING
 SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED,
ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.
 EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, and
NOISE): Constantly. Exposure to noise. Exposure to cleaning agents.
 OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Rarely.

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Compensation: Negotiable

Our Vision Statement: We give our guests the most exciting fun-filled and enjoyable vacation experience ever!

HOA BUILDING MAINTENANCE SUPERVISOR

HOA Building Maintenance Supervisor
The Caravelle Resort is seeking an experienced Building Maintenance Supervisor. This person will be responsible for
hands on basic building preventative maintenance.  This person will also supervisor the HOA maintenance techs and their work and workload. This is a full-time, year round position. Excellent benefit package offered including Medical and Dental insurance.  Holiday Pay, Paid Time Off and Direct Deposit are also offered.
Pay is bi-weekly. Interested applicants may apply in person at Caravelle Resort, 6900 North Ocean Blvd. Myrtle
Beach, SC 29577 or you may forward your resume for consideration.

VMB VISION Statement: To give our guests the most exciting, fun - filled and enjoyable vacation experience EVER!!

For additional information about career opportunities with Vacation Myrtle Beach go to www.vmbjobs.com
PLEASE NO PHONE CALLS

 

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Compensation: Based on Experience

BANQUET SERVER

Caravelle Resort is seeking a Banquet Server to assist in services banquets. This position is for flexible shifts, according to functions.  The job requires the ability to lift 50 pounds. Interested applicants may apply in person at Caravelle Resort, 6900 N. Ocean Blvd,  Myrtle Beach, SC or you may forward your resume for consideration.

 

 

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Compensation: Based on Experience.

Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

PAINTER

Caravelle Resort is seeking an experienced painter for various painting projects on property. . Interested applicants may apply in person at Caravelle Resort, 6900 N. Ocean Blvd,  Myrtle Beach, SC or you may forward your resume for consideration. Please, only experienced, interior/ exterior painters apply.

Vision Statement:  We give our guests the most exciting, fun-filled, enjoyable vacation experience ever!

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Compensation: Based on Experience

BANQUET BARTENDER

Caravelle Resort is seeking a Banquet Bartender.  Must be flexible to work both AM & PM shifts.  This individual will be responsible for assisting with banquets to ensure customer satisfaction.  The Bartender position will be responsible for beverage service to both wait staff and bar clients.  Interested applicants may apply in person at Caravelle Resort, 6900 N. Ocean Blvd,  Myrtle Beach, SC or you may forward your resume for consideration. 

Compensation: $4.75/hour + % of Gratuity.  

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Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!

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